Trade Counter Apprentice (Customer Service) – Ballymena, Co. Antrim

Trade Counter Apprentice (Customer Service)


Ballymena, Co. Antrim


Apprentice Trade Counter Sales Person – Level 2 Diploma in Customer Service

Are you looking for a new challenge where you can earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers?  


At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022.


We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.


The Role


During this apprenticeship you will deal with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. You will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions. A key element of your role will be to gain technical knowledge of the products and services offered together with the bespoke systems and equipment used in the depot. You will communicate with a wide variety of internal and external customers to build relationships and provide a high-quality service that encourages repeat business.


The Person


  • Strong communication skills
  • Ability to meet task deadlines
  • Attention to detail
  • Planning and organising skills
  • Ability to multi-task and prioritise own workload
  • A desire for continuous personal and professional development

The Apprenticeship

  • Level 2 Diploma in Customer Service
  • Training provided by in house Learning & Development Team
  • Support from external training provider
  • 12 month programme (Essential Skills offered – Reading, Writing, Maths, IT)

In return for your hard work and commitment you will be rewarded with some great benefits, which include:

  • £15,000 annual salary
  • Generous Pension Scheme
  • Paid holiday entitlement
  • Team incentives and outings
  • Staff discount on Howdens products


Why work for us?


Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader.



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