Student Services Adviser/Administration Assistant – Brockenhurst, Hampshire

Student Services Adviser/Administration Assistant

Brockenhurst College

Brockenhurst, Hampshire


Student Services Adviser/Administration Assistant

Are you friendly, welcoming, efficient and calm under pressure with great customer service skills? Then join us.

This full-time, permanent post has a competitive salary of £17,355 to £21,060 per annum and the opportunity
to join a local government pension. You will provide quality customer service and administrative support within the Student Services Admin Hub. As a college, we strongly support continuing professional development and will encourage you to develop your skills and interests through a wide selection of training programmes.


Brockenhurst College

Curriculum/Support Area

Student Services

Contract Type


Employment Basis

Full time

Contracted working hours

As required


Brockenhurst College


£17,355 to £21,060 DOE

Closing date



  • CS Advisor Admin Assistant JD January 2023.pdf
    (PDF, 161.96kb)

About the role:

As the Student Services Advisor/Administration Assistant you will provide a quality customer service and administrative support service within the Student Services Admin Hub.

Working Hours: Hours worked between 8.30am and 17.30pm as agreed, over 52 weeks

Responsibilities as our Student Services Advisor/Administration Assistant will include:

  • · Administering our student curriculum and enrichment programmes:
    – Processing internal/external communication
    – Maintaining and monitoring industrial placement and offsite activities documentation, as appropriate
  • · Providing customer service and administrative support to the Customer Services and Student Administration Teams as required. Duties will include:
    – Maintaining filing and document management systems
    – Responding to telephone and e-mail enquiries
    – Recording a variety of information via internal systems
    – Preparing documents and letters involving the use of Microsoft Word
    – Providing administrative support to Student Finance
  • · Providing friendly and efficient customer service on a daily rota basis to the “one stop” Customer Services Helpdesk and/or Reception, enabling students, parents, other customers and staff to access a range of front line support services
  • · Assisting with the co-ordination and running of a range of events including College Open Evenings, Parents’ Evenings, Induction Day and the Enrolment days, providing information and advice to prospective students, their parents and other visitors
  • · Carrying out duties with efficiency and diplomacy, ensuring confidentiality is maintained at all times
  • · Carrying out other such duties within the Student Admin Hub and Reception, commensurate with the grade of the post, which may be reasonably allocated
  • · Participating in the agreed scheme for staff development, training and appraisal and be committed to continuous personal and professional development

As our Student Services Advisor/Administration Assistant, you’ll  ideally have:

  • · GCSEs (or equivalent) including Grade C in English and Grade D or above in Mathematics
  • · Office based work experience
  • · The ability to use Microsoft Office applications (including Word and Excel)
  • · A desire to achieve excellent interpersonal, communication, organisation and administrative skills
  • · The ability to work as part of a team, establishing a good rapport with colleagues, staff and managers
  • · Flexibility in working pattern to cover peak times and the very occasional Saturday


  • · 25 days’ leave plus bank holidays (pro rata for part time staff)
  • · An option to purchase further leave through our Annual Leave Purchase Scheme (Support Staff only)
  • · Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College
  • · An on-site Nursery, offering childcare at superb rates in and outside of term time
  • · Enrolment in the Local Government Pension Scheme
  • · Free eye care vouchers
  • · Free secure onsite parking
  • · Access to a range of discounts including shopping, travel and healthcare
  • · Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)

Closing Date: Wednesday 29 March 2023

If you feel you are the right candidate for this Student Services Advisor/Administration Assistant role, then please apply now! We’d love to hear from you!

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.


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