Senior Team Administrator – Leatherhead, Surrey

Senior Team Administrator

Surrey County Council

Leatherhead, Surrey

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Senior Team Administrator

Reference:orbis/TP/819/31284

Positions:1

Salary:£26,080 – £28,617 per annum

Category:Administration & Clerical

Contract type:Permanent

Working hours:36 hours per week

Posted on:9 March 2023

Closing date:26 March 2023

Directorate:Children, Families & Learning

Location:Fairmount House, Bull Hill, Leatherhead, KT22 7AH

About the role

About the role

The Child and Family Contact Team is a frontline service responsible for coordinating and supporting the delivery of supervised contact between children and their families and operates from Leatherhead and Woking. Our aim over the coming 12 months is to improve on the quality of contact that families have with each other, reduce the number of hours of contact that are cancelled, improve the environments where families have contact, work more collaboratively with social work teams and support families' resilience.

As a Senior Team Administrator, you will be responsible for organising and coordinating all elements of supervised contact, including risk assessing referral forms, allocating contact to supervisors according to requirements and abilities. In addition, you will book appropriate venues and act as a key point of contact and work closely with Children's Services colleagues, including social workers, and when appropriate, liaise with parents and carers. You will be working in a fast-paced environment and the role requires you to be methodical, accurate and have the ability to prioritise your workload and adapt to changing circumstances.

About you

An ability to take a methodical, flexible approach to work is essential as you will need to keep track of information, update and maintain spreadsheets and databases and at times provide regular statistics to the Contact Service.

You will be highly organised, willing to take responsibility and use initiative; comfortable in setting your own priorities and meeting deadlines. You will make sure that everything is in place to guarantee that all runs smoothly for the processes and teams you support.

Excellent interpersonal skills are essential along with a high level of written and oral communication skills. You will have experience of working with highly confidential and extremely sensitive and explicit information. You will work in a customer focused environment and have the ability to work under pressure and to tight deadlines.

We are looking for someone who:

  • Has a solid background in administration with experience of working in a busy office environment and the ability to adapt to changing priorities in your workload
  • Has knowledge of supervised contact services as well as a good understanding of safeguarding and managing risk
  • Has excellent customer service and communication skills and the ability to remain calm in challenging situations
  • Is confident, organised and able to implement a proactive approach to your work, with the ability to take accurate phone messages alongside experience of managing difficult phone calls, at times of a highly sensitive nature
  • Has excellent IT skills and be proficient in using Microsoft Office, and especially Excel spreadsheets

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional information

The job advert closes at 23:59 on 28/03/2023 with interviews to follow.

Contact details

For an informal discussion please contact Sarah Openshaw by e-mail at [email protected].gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

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