Learning and Engagement Officer – Birmingham

Learning and Engagement Officer

City of Birmingham Symphony Orchestra



Job description

The world-renowned City of Birmingham Symphony Orchestra is seeking a Learning & Engagement Officer to work across the Learning & Engagement department and support the delivery of a wide range of events for communities in the West Midlands. Each year, the CBSO’s Learning & Engagement department provides over 70,000 engagement opportunities through our diverse programme of activities which takes place throughout Birmingham and across the West Midlands. 

The Learning & Engagement Officer reports to the Head of Learning & Engagement but will work closely with many other members of the team, including the Chorus Manager and Director of Learning & Engagement. The role supports work across our department, including concerts for children, young people, and older adults; our work with young instrumentalists; and work in communities. In addition, the Learning & Engagement Officer will work closely with the CBSO’s Planning, Orchestral Management, and Marketing departments, as well as members of the CBSO and a cohort of freelance music staff.

Key Responsibilities

To support the delivery of all Learning & Engagement performances at the CBSO Centre, including Notelets, Cuppa Concerts, Relaxed Concerts, and our KS1 performances. This will include liaising with musicians, preparing music, welcoming and supporting audiences, liaising with the CBSO Centre team on technical requirements, and creating concert resources in collaboration with artists and staff.    

To support the delivery of activity for community groups and care settings, including liaising with partner organisations and venues, booking and contracting musicians, development of supporting resources, and managing bookings.  

To provide administrative and operational support for ensemble and talent development activities, including Project Remix, CBSO Youth Orchestra, and our work with universities and conservatoires.  

To provide regular support for our choral ensembles, including pastoral support with singers and participants, assisting with weekly wrap-around activities such as music theory and vocal coaching classes, music distribution, dealing with enquiries from parents and singers, and supporting ensembles in concert performances as required. 

To work closely with colleagues in the CBSO Marketing department to maintain up-to-date information about all Learning & Engagement activities across the website and to schedule social media posts.  

To work closely with the Director of Learning & Engagement to research and develop grass-roots partnerships with artists and organisations across the West Midlands to help develop the department’s work.  

To support the monitoring and evaluation of activities across department’s activities, including the designing of evaluation documents, collection of qualitative and quantitative data, and support the writing of project and event reports for various audiences. 

Maintain accurate financial records for programmes of activity as required by Head of Learning & Engagement and Director of Learning & Engagement.  

Additional Duties

Support project delivery across Birmingham, the West Midlands, and further afield as and when required. 

Represent the CBSO Learning & Engagement department at internal meetings as required, taking minutes when requested. 

Undertake additional duties, as required, at the direction of the Head of Learning & Engagement and the Director of Learning & Engagement. 

How to apply

To apply for the role of Learning and Engagement Officer, please send a CV and a supporting statement of no more than two pages of A4 to Hollie Dunster, HR Manager at [email protected].

We ask that you complete the equal opportunities information online when you submit your application. The information collected will be treated as confidential and used for to help the CBSO improve its approach to becoming a more diverse and inclusive organisation. It will not be treated as part of your application.

Finally, please ensure that you have included your contact number and email address, as well as any dates when you will not be available or might have difficulty with the indicative interview timetable.

Application deadline: 29 March 2023

Essential skills

A clear interest in the arts, music education, and community engagement.  

A collaborative worker who can relate to and communicate with people at all ages, backgrounds, and abilities.  

A focused and enthusiastic team player who can work on their own initiative.  

Have an excellent eye for detail and experienced in keeping accurate records across projects and events.   

Excellent verbal and written communication skills.  

Ability to work in busy and pressurised environments and deliver results within changing circumstances and priorities. 

Proven ability and enthusiasm for working with children and young people, older people, and with an understanding of safeguarding requirements.  

An interest in developing partnerships with a wide variety of people and organisations across the West Midlands.  

Commitment to personal development and acquiring new skills and knowledge, including a willingness to undertake training where necessary.  

Willingness to work evenings and weekends as required by the organisation, for which TOIL can be claimed.  

Prior experience of working within an arts organisation or relevant project management experience.  

Desirable skills

An interest in orchestral music and an ability to read western classical notation. 

Experience of working with artists of any format, whether musicians, dancers, actors, or visual artists.  

Experience of working with budgets.  

Experience of writing short project evaluation reports. 


Member of CBSO staff, primarily based at CBSO’s purpose-built rehearsal and administrative home, CBSO Centre, in central Birmingham. A hybrid working model is in place.

This is a full-time role based on 40 hours per week.

CBSO Staff are entitled to 25 days annual leave (pro rata from date of starting), plus public holidays.

Working hours will be determined by the needs of the role. There will be a requirement for attendance at evening events (e.g. concerts) and for work at weekends.

This post is subject to a six month probationary period

Membership of the CBSO’s Group Stakeholder Pension Plan

All CBSO employees are expected to adhere to all CBSO policies.

The CBSO is an equal opportunity employer and values diversity.


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