IT Service Desk Apprentice (Peel Hunt LLP) – City of London, Greater London

IT Service Desk Apprentice (Peel Hunt LLP)

Peel Hunt LLP

City of London, Greater London


IT Service Desk Apprentice (Peel Hunt LLP)
Peel Hunt LLP

This is a fast-paced and varied role for an IT Service Desk Apprentice. Providing front line support for different areas across the business, in person and across digital platforms such as email queries. Build effective relationships with stakeholders in the business and use strong to communication skills to maintain said relations.

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Closing date: 27 Mar 2023

Apprenticeship summary

Annual wage


Working week

Days and shifts to be confirmed.

Total hours per week: 37.5

Expected duration

18 Months

Possible start date

06 Apr 2023

Date posted

01 Mar 2023


1 miles

Apprenticeship level


Level 3 (A level)

Reference number



1 available

What will the apprentice be doing?

  • Provide front line user support for all Peel Hunt’s internal, and third-party tools, and technologies.
  • Answer support queries via telephone, email, and in person
  • Identify, diagnose, research, track, and resolve technical issues within current product offerings while also investing in next generation products and services.
  • Contribute to a team of high-performing technologists that is focused on developing and improving the experience and products offered across the firm.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Problem solving skills, Analytical skills, Team working, Ability to work under pressure, Complete tasks on deadlines, Ability to learn quickly, Stakeholder Focus, Technical Expertise


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Strong understanding of Microsoft Windows operating systems and productivity software Excel, Word, PowerPoint, Visio, Windows.

About the employer

Peel Hunt – A leading UK investment bank. We combine expert research and distribution, a range of investment banking services and an execution services hub that provides liquidity to UK capital markets.


Peel Hunt LLP


100 Liverpool Street



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Training provider



Zakiyah Arif

[email protected]


Apprenticeship standard

Information communications technician
Level 3 (A level)

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