IT Service Desk Apprentice (Peel Hunt LLP)
Peel Hunt LLP
City of London, Greater London
IT Service Desk Apprentice (Peel Hunt LLP)
Peel Hunt LLP
This is a fast-paced and varied role for an IT Service Desk Apprentice. Providing front line support for different areas across the business, in person and across digital platforms such as email queries. Build effective relationships with stakeholders in the business and use strong to communication skills to maintain said relations.
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Closing date: 27 Mar 2023
Apprenticeship summary
Annual wage
£19,000.00
Working week
Days and shifts to be confirmed.
Total hours per week: 37.5
Expected duration
18 Months
Possible start date
06 Apr 2023
Date posted
01 Mar 2023
Distance
1 miles
Apprenticeship level
Advanced
Level 3 (A level)
Reference number
VAC1000139227
Positions
1 available
What will the apprentice be doing?
- Provide front line user support for all Peel Hunt’s internal, and third-party tools, and technologies.
- Answer support queries via telephone, email, and in person
- Identify, diagnose, research, track, and resolve technical issues within current product offerings while also investing in next generation products and services.
- Contribute to a team of high-performing technologists that is focused on developing and improving the experience and products offered across the firm.
What training will the apprentice take and what qualification will the apprentice get at the end?
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
What is the expected career progression after this apprenticeship?
The role offers long term security and the opportunity to progress into a permanent position.
Requirements and prospects
Desired skills and personal qualities
Communication skills, Problem solving skills, Analytical skills, Team working, Ability to work under pressure, Complete tasks on deadlines, Ability to learn quickly, Stakeholder Focus, Technical Expertise
Qualifications
GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential
Things to consider
Strong understanding of Microsoft Windows operating systems and productivity software Excel, Word, PowerPoint, Visio, Windows.
About the employer
Peel Hunt – A leading UK investment bank. We combine expert research and distribution, a range of investment banking services and an execution services hub that provides liquidity to UK capital markets.
Employer
Peel Hunt LLP
Address
100 Liverpool Street
London
EC2M 2AT
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Training
Training provider
ESTIO TRAINING LIMITED
Contact
Zakiyah Arif
01133500333
Apprenticeship standard
Information communications technician
Level 3 (A level)
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