Independent Committee Member – Operations Committee – Birmingham

Independent Committee Member – Operations Committee

Midland Heart



The Role

We are a large charitable registered provider of social housing, headquartered in Birmingham, with operations throughout the Midlands.  

We are first and foremost a business with a strong social purpose. For nearly a hundred years we have focussed on our mission to provide high quality, safe and affordable homes that allow people to live truly independent and fulfilling lives. The housing sector is both challenging and an area of great opportunity. Our corporate strategy “Making What Matters Brilliant” will ensure that the business remains strong at a time of uncertainty and challenge for the sector.  

The Operations Committee’s focus is to ensure that our customers’ views are heard and translated into action by Midland Heart.   

Due to a retirement from the Committee, we are seeking a new member to join us in September 2023; playing a critical role in shaping our operations and helping to ensure that Midland Heart continues to provide brilliant homes and services for our customers, now and into the future.

As a member of our Operations Committee, you’ll contribute your experience, knowledge and insight to provide effective scrutiny and guidance to our Executive Team and the Board regarding our approach to customer engagement, delivering customer focused service, our operational performance, as well as our policies that directly impact the service and homes that we provide.

Our ideal candidate? You’ll have a strong housing, facilities or asset management background and not have previously served on our Operations Committee.  To make the most positive impact possible, you’ll also come equipped with previous experience of customer relations and/or customer regulation, for example: fair access to services, customer engagement and involvement, understanding customer needs and priorities and seeking assurance that these are being met.

Interested? To apply, please register on our candidate portal and submit a comprehensive CV of no more than four pages supported by a cover letter of no more than two pages, clearly explaining why you are interested in the post, the extent to which your skills and experience meet the role description and why you consider yourself suitable.

If you would like to arrange a confidential discussion about the role, please contact our Director of Governance, Sarah Scott via [email protected]

The closing date for applications is midnight on Monday 27th March 2023. 

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