Hotel Services Operative – Maidstone, Kent

Hotel Services Operative

Kent and Medway NHS

Maidstone, Kent


The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good

Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range ofongoing benefitsto our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.

KMPT is creating an environment for equal opportunities for all, where we can ALLbe ourselves.

We take pride in our services – which are underpinned by our Trust values:

  • Respect – We value people as individuals, we treat others as we would like to be treated.
  • Openness – Work in a collaborative, transparent way.
  • Accountability – We are professional and responsible for our actions.
  • Working together – We work together to make a difference for our service users.
  • Innovation – We find creative ways to run efficient, high quality services.
  • Excellence – We listen and learn to continually improve our knowledge and ways of working.


"Would you like to work flexibly?  In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement”



Job overview

Trevor Gibbens Unit is a Forensic Mental Health Unit based in Maidstone. The Trevor Gibbens Unit has 6 wards as well as offices, and meeting rooms. The working environment will include inpatient ward areas with administration buildings, you will be expected to liaise with all teams across the sites and the general public and contractors when coming to site. Contact with service users will occur on a daily basis when visiting all areas. Full induction, uniform and training will be given to the successful applicants.

Main duties of the job

The expectation of the role is that you would be working, cleaning and maintaining standards of cleanliness on inpatient wards and admin areas making sure they meet the required NHS standards working alongside clinical staff to achieve a healthy and safe environment for our clients.
We will be recruiting a part time Hotel Services Operative, working 3 hours per day, Saturday & Sunday, 3pm – 6pm.

Working for our organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialise services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main responsibilities of the role. 

Person specification

Essential / Desirable for role

Essential criteria
  • A-C grades in English

Desirable criteria
  • NVQ in Cleaning

Experience / Knowledge for role

Essential criteria
  • Previous cleaning experience

Desirable criteria
  • Knowledge of COSHH
  • Knowledge of NHS Cleaning Standards

PLEASE NOTE: If role is patient-facing, candidates will be required to meet any government requirements for Covid-19 vaccination as a condition of deployment to be appointed. A full course of the Covid-19 vaccination (or where applicable a valid exemption) may be required to be evidenced prior to receiving an unconditional job offer.

KMPT Staff Benefits:

NHS pension scheme

Your employer pays 14.3% towards your pension and life assurance benefits.

Please see for more details.

Annual leave for Agenda for Change

On appointment to NHS        27 days for full time or pro rata if part time
After 5 years NHS service       29 days full time or pro rata if part time
After 10 years NHS service     33 days full time or pro rata if part time

Plus bank holidays that’s up to 41 days – more than 8 weeks paid time off!

Medical staffs have national Terms and Conditions.
Buying and selling of annual leave is also available as part of our flexible approach to staff benefits.

Recommend a friend campaign

If you already work for us you could refer a friend from outside of the Trust to any of the roles below and you can receive £1000 if they are successfully recruited; Nursing staff – RMN RGN RNLD – Band 5 and 6, Medical Doctors, Clinical Psychologist and Allied Health Professionals,

Flexible working

Covers job share, term time working, flexible shifts etc. Just ask and we will try to help.

Statutory and occupational maternity, paternity or adoption leave

Dependant on length of NHS service

Other paid/unpaid leave

This can be for Jury Service, Reserved Armed Forces, etc. This is paid outside of annual leave.

Non paid leave for career breaks

Staff Support

KMPT offers a face to face counselling service for any issues not just work related problems.

NHS discounts and shopping vouchers

Staff can sign up for Red Guava, PS discounts and Health Service Discounts to receive a variety of discounts in travel, fashion, technology, mobile phone contracts, food and drink, days out etc.

Learning and Development opportunities

In addition to the mandatory subjects there are a number of leadership, management and staff topic areas, including coaching and mentoring.

KMPT is committed to supporting all new staff and this includes a comprehensive Induction programme. The programme's duration depends on role and can be from 2 days to 4 weeks (not always consecutive days).
The Induction programme will provide an excellent opportunity for new staff to meet and engage with KMPT’s subject specialists and include the required training.
The programme may involve some travel to the various training venues across Kent and Medway, the main ones being Canterbury, Maidstone and Dartford.

Lease car schemeCycle to work scheme   The list goes on………!

New starter bonus. At the Trust we really value our nurses and the skills they bring. To recognise this we offer a New Hire Bonus of £1200 pro rata for band 5 and 6 nursing staff.

Probation Period. New employees external to Kent and Medway NHS and Social Care Partnership Trust are subject to a six month probationary period.

To deliver an effective service it is essential in some of our roles that you are able to travel between work bases in a timely manner.

Production of false or forged documents/qualifications in order to obtain employment is a criminal offence and will be reported to the Police.

Disclosure and Barring Service Check.
Certain roles are subject to criminal record checks called Disclosure and Barring Service (DBS) checks. Therefore, you will be required to submit a completed Disclosure form to the Disclosure and Barring Service.

In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. Please submit your completed application as early as possible to avoid disappointment.

Due to the high volume of applications received, it is not possible to respond individually to your application. Should you not hear from us within six weeks of the vacancy closing, please assume that your application has not been successful.


Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Debbie Simmons
Job title
Hotel Services Manager
Email address
[email protected]
Telephone number
01622 723108


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