Graduate Customer Research & Insight Executive
Places for People
We are Places for People Group, we're a social enterprise that believes it's more than just homes that make a community – it's the people. That's why we build homes and manage communities where everyone can thrive.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number – you're a part of our cause.
More about your role
This role is part of our 2023 graduate programme, known internally as our Emerging Talent programme. As our Graduate Research & Insights Executive you'll join a new inhouse team of Customer Experience Experts. The two-year programme will support you to develop the core skills, behaviours and technical ability to develop into a Research & Insights Executive.
The start date for this role is September 2023 which will include a week long induction in Leeds including introductions to the Executive Team, a tour of Places for People housing stock & social opportunities for you to meet the rest of the 2023 Emerging Talent cohort.
The Graduate Research & Insights Executive role will give you the opportunity to act as storyteller, translating qualitative research and technical information to non technical colleagues. This will including report writing, competitor analysis, focusing groups and conducting secondary research and marketing intelligence.
This is a varied role with different tasks to get stuck in as you grown in confidence and skills.
You'll become the teams insight expert, working with colleagues from our across our organisation in different level of roles.
Keeping customers at the core of what we do and making sure research is accessible through the use of Plain Language.
For more information, please download our job profile available on our website.
More about you
You'll be educated to a graduate-level with a degree within a related specialism such as Business, Data, Research or Marketing. Your degree should have given you the skills to conduct research, analysis and critical thinking.
You will be inquisitive, conscientious and strive to understand how research and insights can be used to make positive change to business practice and customer outcomes. You'll feel empowered to use your voice to challenge embedded thinking and utilise data and research to guide future decision making. The ability to communicate in ‘plain language' will be vital in being successful in this role.
You'll have established data and Microsoft Excel skills, with the interest to enhance this to the point of dashboard creation.
The application process is designed to support you to showcase your personality, strong communicators and candidates who embody our SPIRIT values will be looked upon favourably.
You'll join our Emerging Talent programme which brings together SPIRITed and talented individuals from across Places for People. The programme is designed to provide you with a wide range of skills, business insight and sector specific knowledge over two years. You'll learn a lot and quickly, you'll get exposure to some of our senior leaders as well being connected to a business mentor to support you throughout. You'll be encouraged and empowered to flourish and thrive within a nurturing environment. Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse ad pioneering environment.
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs – up to £500 saving per year
- A bonus scheme for all colleagues at 2%
Hopefully what you've read here has got you excited and wanting to apply. The first step of the application process should take around 20 minutes. You'll be asked to complete your personal details, academic history and provide us some additional supporting information about you. Don't worry you should know all of the answers. The next part of the application form is asking you to complete a few additional questions, these will ask you to consider your reason for applying, what you want out of the Emerging Talent programme and how you would address current societal issues. Take your time over these, your answers will be shared and may lead to additional questions throughout the application process.
Finally, you'll be asked to upload a CV, this should include an overview of your work history so far, don't forget to include any volunteering you've done. You will need to make sure this includes all of your academic achievements, from GCSE to your most recent qualifications.
Once we've been able to review your application and CV, successful candidates will be sent invites to complete a video interview. This gives you the opportunity to give us more information and offer insight into the person behind the CV.