Event Assistant Apprentice
Hyve Events
London
Event Assistant Apprentice
Hyve Events
We believe that when people come together, powerful things happen. Hyve Group connects global industry communities through unmissable events and online networking platforms.
At Hyve we value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.
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Closing date: 30 Mar 2023
Apprenticeship summary
Annual wage
£23,000.00
Hyve are committed to paying London Living Wage.
We have extensive lifestyle benefits
Working week
Monday to Friday 9am to 5pm.
Tuesday and Thursday normally in the office in Paddington, London.
Friday- Studying for your Apprenticeship
Total hours per week: 37
Expected duration
20 Months
Possible start date
17 Apr 2023
Date posted
18 Feb 2023
Distance
2.4 miles
Apprenticeship level
Advanced
Level 3 (A level)
Reference number
VAC1000135891
Positions
1 available
What will the apprentice be doing?
As an Event Assistant Apprentice, you will be a key member of the Operations Team, ensuring that our portfolios of events run flawlessly. The Apprentice will provide high levels of customer care and support to both our customers and wider internal stakeholders throughout the event cycle.
The Event Assistant Apprentice is expected to deliver a range of tasks to support the of running of various sized conferences and exhibitions throughout the event cycle. These include:
- Supporting the Operations team liaising with exhibitors, delegates, sponsors and show contractors providing high levels of customer service at all times.
- Supporting the preparation and maintaining the event exhibitor manuals.
- Onsite preparation, including pre-show packing, ordering of goods, onsite packs.
- Work alongside the Operations Team to deliver the event plan from pre-show planning to onsite delivery.
- Assist the Operations Team in updating and maintaining the exhibition floorplan.
- Supporting the exhibitors throughout the event cycle by dealing with exhibitor queries and communications.
- Respond to incoming emails and phone enquiries and actively listen and identify customer needs and deliver excellent customer service at every interaction
What training will the apprentice take and what qualification will the apprentice get at the end?
Event Assistant Level 3 with Gingernut Training.
Our training delivery is based on a blended model of one-to-one sessions every 4 weeks, with group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs.
What is the expected career progression after this apprenticeship?
Events/Operations Co-ordinator
Event/Opertions Executive
Event/Operations Management
Requirements and prospects
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative
Qualifications
GCSE or equivalent English (Grade 1-9) Desired
Things to consider
• Administrative skills with an ability to prioritise own workload.
• Organised and a strong planner with good time management
• Customer care is key to this role so they require an understanding of good customer service
• Motivated team player with a positive and enthusiastic attitude
• Computer literate including excel, word and outlook.
About the employer
Hyve Group plc is a next generation global events business whose purpose is to create unmissable events, where customers from all corners of the globe share extraordinary moments and shape industry innovation.
We believe that when people come together, powerful things happen. Hyve Group plc connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes. Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.
Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Africa Oil Week, Bett, Mining Indaba, and Retail Meetup.
Employer
Hyve Events
Address
The Studios, 2 Kingdom St
Paddington
London
W2 6JG
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Training
Training provider
GINGER NUT MEDIA LIMITED
Apprenticeship standard
Event assistant
Level 3 (A level)
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