Event Assistant Apprentice – London

Event Assistant Apprentice

Hyve Events



Event Assistant Apprentice
Hyve Events

We believe that when people come together, powerful things happen. Hyve Group connects global industry communities through unmissable events and online networking platforms.

At Hyve we value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.

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Closing date: 30 Mar 2023

Apprenticeship summary

Annual wage


Hyve are committed to paying London Living Wage.

We have extensive lifestyle benefits

Working week

Monday to Friday 9am to 5pm.

Tuesday and Thursday normally in the office in Paddington, London.

Friday- Studying for your Apprenticeship

Total hours per week: 37

Expected duration

20 Months

Possible start date

17 Apr 2023

Date posted

18 Feb 2023


2.4 miles

Apprenticeship level


Level 3 (A level)

Reference number



1 available

What will the apprentice be doing?

As an Event Assistant Apprentice, you will be a key member of the Operations Team, ensuring that our portfolios of events run flawlessly. The Apprentice will provide high levels of customer care and support to both our customers and wider internal stakeholders throughout the event cycle. 

The Event Assistant Apprentice is expected to deliver a range of tasks to support the of running of various sized conferences and exhibitions throughout the event cycle. These include:

  • Supporting the Operations team liaising with exhibitors, delegates, sponsors and show contractors providing high levels of customer service at all times.
  • Supporting the preparation and maintaining the event exhibitor manuals.
  • Onsite preparation, including pre-show packing, ordering of goods, onsite packs.
  • Work alongside the Operations Team to deliver the event plan from pre-show planning to onsite delivery.
  • Assist the Operations Team in updating and maintaining the exhibition floorplan.
  • Supporting the exhibitors throughout the event cycle by dealing with exhibitor queries and communications.
  • Respond to incoming emails and phone enquiries and actively listen and identify customer needs and deliver excellent customer service at every interaction

What training will the apprentice take and what qualification will the apprentice get at the end?

Event Assistant Level 3 with Gingernut Training. 

Our training delivery is based on a blended model of one-to-one sessions every 4 weeks, with group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. 


What is the expected career progression after this apprenticeship?

Events/Operations Co-ordinator 

Event/Opertions Executive 

Event/Operations Management 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 1-9) Desired

Things to consider

• Administrative skills with an ability to prioritise own workload.
• Organised and a strong planner with good time management
• Customer care is key to this role so they require an understanding of good customer service
• Motivated team player with a positive and enthusiastic attitude
• Computer literate including excel, word and outlook.

About the employer

Hyve Group plc is a next generation global events business whose purpose is to create unmissable events, where customers from all corners of the globe share extraordinary moments and shape industry innovation.

We believe that when people come together, powerful things happen. Hyve Group plc connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes. Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.

Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Africa Oil Week, Bett, Mining Indaba, and Retail Meetup.


Hyve Events


The Studios, 2 Kingdom St



W2 6JG

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Training provider


Apprenticeship standard

Event assistant
Level 3 (A level)

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