Domestic Abuse Civil Orders Worker – Birmingham

Domestic Abuse Civil Orders Worker

Womens Aid



Birmingham & Solihull Women’s Aid

Domestic Abuse Civil Orders Worker

HOURS OF WORK: 37 hours per week (some out of hours work will be expected)

SALARY:  £27,344 – £29,439


To support women subjected to domestic abuse to obtain civil orders to protect them and their children; delivering tailored practical and emotional support to increase women’s and children’s safety and meet identified needs.

RESPONSIBLE TO: Project Manager


  • To enable women to obtain civil orders to protect them from further abuse, either through supporting them to apply for “DIY” orders or, where appropriate, to access legal support to gain orders.
  • To form part of a drop in rota to respond to women presenting at the hub
  • To assess risk and to safety plan with women, reviewing assessments and risks regularly
  • To work with women to identify their, and their children’s, support needs and incorporate these into women’s individual support plans
  • To help women secure further safety measures eg Sanctuary where necessary.
  • To devise and implement appropriate methods of communication with women and children, in agreement with your line manager
  • To provide practical support on a range of issues including housing, benefits, legal matters, and emotional support to enable women’s recovery from their experiences of abuse
  • To facilitate access to BSWA and its services and to refer and signpost into specialist statutory and community services where necessary to help meet needs
  • To encourage the development of safe and appropriate support networks within the community
  • To work within the monitoring and evaluation procedures for the project including encouraging feedback from service users and producing statistical information


  • To identify and develop support strategies to meet the needs of women and children seeking support
  • To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights.
  • To identify and make links with existing projects and community services and to develop joint services where appropriate
  • To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the Project
  • To participate in multi-agency work as agreed with your line manager
  • To promote awareness of the impact of domestic violence on women and children and BSWA services


  • To work within BSWA’s administrative and financial systems
  • To ensure that adequate records are kept for all service users and relevant monitoring data collected and recorded
  • To ensure that Health and Safety records are kept up to date
  • To produce monthly reports for your line manager


  • To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:
  1. Maintaining BSWA communication records
  2. Following safety procedures
  3. Attending team meetings
  4. Carrying out risk assessments in conjunction with your line manager
  • To attend in-house training
  • To attend support and supervision sessions with your line manager
  • To develop a professional working relationship with external agencies
  • Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
  • To be involved in the Annual Review process


  • To maintain the confidentiality of the women and children using the service and, in all matters, relating to the organisation
  • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
  • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
  • To work within BSWA and local multi-agency child and adult safeguarding procedures
  • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
  • To undertake any other duties required by BSWA, which may arise and commensurate with the post

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

Benefits we offer:

  • 31 days annual leave (excluding bank holidays)
  • Up to 6% matched pension contribution
  • Health Cash Plan scheme available to all employees from day one.
  • Free access to Employee Assistance Programme
  • Life Assurance scheme while in employment (a lump sum of 4 times salary)
  • Cycle to Work scheme

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team at: [email protected].

How to apply

Please apply via the Birmingham and Solihull Women’s Aid website.


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