Chartered Institute of Marketing
4.5★ Glassdoor rating
At CIM, we are looking for a Data Analyst to join our Digital Team. This is a great opportunity for you to join a growing and friendly team, to develop with on-going training (we whole-heartedly endorse training) and to really make an impact with our internal customers at CIM. This is a Hybrid role.
About the role:
You will be responsible for first line support of your customers and line of business applications (Microsoft Dynamics CRM, databases and associated systems). You will also be responsible for the maintenance of our internal ticketing system to make sure customers get the experience they are promised. As a keen supporter of your customers, you’ll be developing and maintaining our Power BI solution to capture and monitor business KPIs.
In a typical day, you might:
Provide customer support – Identify, log, and resolve incidents assigned to the team. Actively monitor tickets, liaise with end users and technical teams to ensure tickets are correctly scoped, logged, assigned, prioritised (based on the business needs) and resolved within the SLA
Ensure customers get the data and information they’ve requested when its promised.
Ensure your customers can get what they need from our Dynamics 365 systems
Assist the team with testing of improving our systems prior to any go-live.
Supporting, monitoring, and troubleshooting both our production and non-production environments
Perform regular cleaning, monitoring, and auditing of our data
In conjunction with the business teams, develop and maintain our data visualisation capabilities (dashboards, metric tracking etc.), with the use of Microsoft tools such as Power BI.
Work across the business to assist in deploying, managing, upgrading, and troubleshooting data specific applications on Dynamics 365 and Power BI.
Support the business to deliver projects ensuring the best is achieved for your customers
Identify opportunities with your team to continually improve existing services or recommend better alternatives
Assist in deploying, managing, upgrading, and troubleshooting software, hardware, and data specific applications on Dynamics 365
Provide training and encourage the adoption and use of our collaborative business applications and services to facilitate basic self-service.
Prioritise and manage your workload effectivity to ensure success in everything you do.
Manage the documentation and administration of information systems, ensuring that all actions comply with our Policy and Procedures
Creation of SOPs, training documentation and conducting formal training classes to make sure the right thing is always done
For this role, you’ll need:
Strong troubleshooting skills with the ability to identify root cause and apply solutions to resolve
Strong reporting and analysis skills
Knowledge of applicable laws including GDPR and its impact on data and how it’s incorporated into business management
Presentation and analysis of data and the ability to summarise and draw out implications and patterns from the data
The ability to communicate effectively with technical and non-technical staff
You will have developed training documentation and provided user training
You will be competent at effectively prioritising your workload and delivering tasks on time
Experience in Microsoft Dynamics CRM/365
Microsoft Power BI.
Excel, Microsoft Office, SharePoint
Microsoft Power Apps
Microsoft SQL Server
Attributes & behaviour:
Responds well to pressure
Attention to detail
Team player and excellent communicator
Who we are:
CIM supports, develops, and represents marketers, organisations and the profession all over the world. We offer a diverse range of training courses and world-renowned qualifications, which enable modern marketers to thrive in their roles and deliver long-term success for businesses. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of Conduct.
CIM does not hold a sponsorship licence with the Home Office and as this role is UK based, we are therefore unable to consider applications from those who do not have the right to work in the UK.