Customer Services Apprenticeship – HSBC Wealth & Personal Banking (Lichfield) – Lichfield, Staffordshire

Customer Services Apprenticeship – HSBC Wealth & Personal Banking (Lichfield)


Lichfield, Staffordshire


Customer Services Apprenticeship – HSBC Wealth & Personal Banking (Lichfield)

If you’re looking for a career which will unlock new opportunities, join HSBC and experience the possibilities. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. We want everyone to be able to fulfil their potential.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Mar 2023

Apprenticeship summary

Annual wage


At HSBC our pay structure is above the NMW and our employees receive many more benefit alongside the salary. We enable our employees to have balance their work/life priorities to meet challenging needs as they progress through different life stages.

Working week

Monday to Friday 9.00am to 5.00pm, shifts, and weekends (there may be a requirement to work weekends as some of our branches are open on a Saturday between 9.30am-1.30pm).

Total hours per week: 35.0

Expected duration

18 Months

Possible start date

01 Jul 2023

Date posted

6 days ago


3.9 miles

Apprenticeship level


Level 3 (A level)

Reference number



1 available

What will the apprentice be doing?

This is an exciting new permanent, entry level opportunity to start a career at HSBC

  • Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual
    needs and deliver an exceptional customer experience
  • Play an important part in customer education around HSBC digital services and fraud awareness
  • Identify customers who are in vulnerable situations and determine the best way we can support them

What training will the apprentice take and what qualification will the apprentice get at the end?

Successful candidate will:

  • Work towards and complete a nationally recognised vocational Level 3 Senior financial services customer adviser standard
  • Supported through a blended learning, a mixture of virtual classroom & practical training – hands on experience and apply learning into practice
  • Gain Certificate in Retail & Digital Banking (Cert RDB)

What is the expected career progression after this apprenticeship?

This is an exciting new permanent, entry level opportunity within our Branch Network, which will see successful applicants to join as a Level 3 Senior Financial Services Customer Adviser. Our Branch Network is at the heart of a local market acting as a financial partner and community hub. We value difference, we succeed together, we take responsibility and we get things done! 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative, Take ownership, Flexibility


GCSE or equivalent any subjects including English and Maths (Grade Minimum 5 GCSEs at Grade 3/E) Essential

About the employer

HSBC is one of the largest banking and financial services organisations in the world, serving over 40 million customers globally. We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and helping people fulfil their hopes and ambitions. To help achieve this, we want to recruit talented individuals from all walks of life who share our vision.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.



About disability confident

Disabled candidates will generally be offered an interview if you meet the minimum requirements for this vacancy. Contact the employer for full details.

Employers may need to limit the number of interviews offered to both disabled and non-disabled people if they receive high numbers of applications.

The disability confident scheme supports employers to make the most of the talents disabled people can bring to your workplace.


49 Market Street, Lichfield

WS13 6LB


[email protected]

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Training provider


Apprenticeship standard

Senior financial services customer adviser
Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Mar 2023


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