Customer Service Executive – Wolverhampton, West Midlands

Customer Service Executive

Proactive Personnel Ltd

Wolverhampton, West Midlands


A new opportunity has become available for a Customer Service Executive to join an established water systems company located just outside of Wolverhampton. The purpose of the role is to be part of a team providing the first point contact for all customers, delivering a first-class customer experience via telephone and email. You will be required to look after all stages of their customers’ journeys from the order and installation of their equipment, equipment maintenance and contract renewal, right through to resigning customer contracts and negotiating satisfactory outcomes on the rare occasions when things go wrong.

Roles and responsibilities

Handle customer issues, queries and orders on a daily a basis

Manage large volumes of inbound calls and emails in a timely manner and in line with business SLAs

Liaise with the Operational Teams to ensure a proactive service is delivered

Provide first point customer resolution

Identify and understand customer needs, clarify information and provide solutions or alternatives

Build strong relationships by providing outstanding customer service

Ensure that all calls and emails are handled professionally, accurately and in an efficient manner

Person specification


GCSE standard of education

Good email and telephone communication skills

Proven positive experience of working in a customer service environment

Able to work as part of a team


Negotiation and decision making

Commercially aware

Microsoft 365 experience


View All Jobs