Customer Service Apprenticeship – Oldbury, West Midlands

Customer Service Apprenticeship


Oldbury, West Midlands


Customer Service Apprenticeship

This is an exciting opportunity for an enthusiastic and ambitious person to join our growing team at Lathams as a Customer Service Practitioner. You will process internal sales from customers contacting us by telephone or in person. The ideal person should be willing to learn and keen to develop further within our company.

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Closing date: 30 Mar 2023

Apprenticeship summary

Annual wage


Wages explained

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

Working week

Monday – Friday, hours to be agreed. Total hours per week: 40.00.

Total hours per week: 40.0

Expected duration

12 Months

Possible start date

31 Mar 2023

Date posted

31 Jan 2023


2.9 miles

Apprenticeship level


Level 2 (GCSE)

Reference number



1 available

What will the apprentice be doing?

Duties will include:

  • Reports to the Sales Manager
  • Processes internal sales from customers contacting us by telephone or in person
  • Processes reactive sales obtained though sales platforms – Website, eBay and Amazon
  • Promotes and up-sell products using solid arguments to existing and prospective customers
  • Performs cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Establishes, develops and maintains positive business and customer relationships
  • Provides excellent after sales service aiming for all customers to be 100% satisfied with their order and reaches out to invite customers to leave positive feedback through review platforms
  • Expedites the resolution of customer problems and complaints to maximise satisfaction
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry
  • Maintains quality service by establishing and enforcing organisation standards
  • Maintains professional and technical knowledge by attending monthly sales meetings
  • Contributes to team effort by accomplishing related results as needed

What training will the apprentice take and what qualification will the apprentice get at the end?

The following Apprenticeship has been listed as a Level 2 Customer Service Practitioner standard.

This means at the end of your Apprenticeship you will be asked to undertake an End Point Assessment (EPA).

An EPA for Customer Service Practitioner can include:

  • Showcase
  • Observations
  • Discussions

This will be discussed further upon interview. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

What is the expected career progression after this apprenticeship?

Full time employment with the company after successful completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths/English (Grade 4/C) Essential

Things to consider

Candidate needs to be very confident on the telephone as this is a key part of the job role.

About the employer

We are proud to be the first UK company to hold certified security rated steel doors and fire rated steel doors in stock, at the UK’s best prices. All of our personnel doors and fire exit doors are fully customisable with a choice of colours, glazing, louvres and access devices.
As the UK’s premium stock steel door supplier, our doors are built to an unrivalled quality and offered with an industry leading warranty to match. We also offer custom made steel doors to any size and certification.







B69 2NY

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Training provider



Laura Malpass

[email protected]

Apprenticeship standard

Customer service practitioner
Level 2 (GCSE)

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