Band 2 Administrator – North Somerset – Weston-Super-Mare, Somerset

Band 2 Administrator – North Somerset

Avon and Wiltshire Mental Health Partnership NHS Trust

Weston-Super-Mare, Somerset


Band 2 Administrator – North Somerset

Band 2

Main area
Band 2
Permanent: Substantive
Full time – 37.5 hours per week (Monday to Friday)
Job ref
Drove House
£20,270 – £21,318 per annum
Salary period
26/03/2023 23:59
Interview date

Job overview

We have a vacancy for a Band 2 Administrator in our locality within a large Mental Health Trust. The role will be supporting the North Somerset CAMHS Team,  at Drove Road, Weston-super-Mare.

Working in the NHS is both challenging and rewarding. The role will include arranging appointments, reception cover, answering the telephone, sending out correspondence/reports, filing, photocopying, scanning and use of IAPTUS (patient administration system).

You will be providing support to the Band 3 Administrators as well as the Senior Clinical Services Administrator.

Main duties of the job

Provide general administrative support, as delegated by more senior admin colleagues, and to support service delivery.

Undertake reception duties as required

Answer telephone enquiries and provide basic non-clinical advice, in some instances to answer admin queries from clinical staff and from service users and carers

Maintain basic records, using established systems.

Type and word process documents, including basic letters.

Distribute correspondence as directed and undertake simple filing tasks.

Arrange meetings as directed by more senior admin colleagues.

May be required to work from other sites.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.  We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

1.      Provide non-clinical administrative information to colleagues, service users and others, this may include, for instance, providing information about appointments and admissions. 

2.      Undertake reception duties as required, including room bookings and undertaking general environmental checks.  Log maintenance calls and generally support the smooth operation of the office/team base.

3.      Type documents and undertake basic word processing tasks as required; this will be simple documents, some content may, on occasions, be distressing.

4.      Take and/or transcribe notes when required by more senior admin colleagues, seeking support and guidance as required.

5.      Input data into simple spreadsheets, using established procedures and using established databases, seeking support and guidance as required.

6.      Run standard reports from established systems, following closely the clear guidance of others.

7.      Organise straightforward activities such as meetings; some on an ongoing basis, seeking support and guidance as required.

8.      Enter information into diaries, arrange meetings and resolving simple issues such as conflicting appointments and schedules, seeking support and guidance as required.

9.      Support more senior administrative colleagues to demonstrate duties to new starters, as required.

10.  Participate in supervision sessions with your designated line manager / supervisor.

11.  Maintain confidentiality of all information to which you have access, working within clear guidelines, and seeking advice from your supervisor as required.

Person specification

Shortlisting Criteria

Essential criteria
  • Basic educational attainment such as GCSE English and mathematics or the potential to achieve this level of education / skills equivalent
  • Ability to carry out standard administrative tasks.
  • Knowledge of administration or administrative procedures and systems, some of which are routine activities such as answering queries, acquired through experience and training.
  • Dexterity co-ordination for keyboard skills or equivalent

Desirable criteria
  • 5 GCSEs, grades A-C or equivalent
  • Experience with an NHS/private mental health setting


Essential criteria
  • Experience of working as part of a team


Essential criteria
  • Experience of working within an office environment

We are proud to be fostering a diverse workforce that reflects our communities.  A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with ‘lived-experience’ of mental health conditions and people living with disabilities,– we are a ‘Disability Confident Employer’ offering a guaranteed interview to Disabled applicants who meet the essential criteria.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations. 

Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Christine Stevenson
Job title
Senior Clinical Services Administrator
Email address
[email protected]
Telephone number
0300 125 6700

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