Apprentice Receptionist/Administrator
DR M A BICKNELL BEECHDALE SURGERY
Nottingham
Apprentice Receptionist/Administrator
DR M A BICKNELL BEECHDALE SURGERY
You will be trained in working alongside the existing staff in providing reception duties, being the first point of contact to the public. You will also undertake full administration duties, which will include dealing with patient appointment booking requests and enquiries, both in person, over the telephone and via email.
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Closing date: 28 Mar 2023
Apprenticeship summary
Annual wage
£7,800.00
Pay will be increased after 12 months.
Working week
Monday 08:00 – 14:00
Tuesday 08:00 – 14:00
Wednesday 08:00 – 14:00
Thursday 12:30 – 18:30
Friday 12:30 – 18:30
Total hours per week: 30.0
Expected duration
15 Months
Possible start date
06 Apr 2023
Date posted
10 Feb 2023
Distance
1.2 miles
Apprenticeship level
Intermediate
Level 2 (GCSE)
Reference number
VAC1000111209
Positions
1 available
What will the apprentice be doing?
Key Responsibilities
- To undertake reception duties including providing a professional and friendly approach to all visitors to the surgery, ensuring that each visitor is offered a warm welcome
- To undertake administrative duties including dealing with telephone enquiries, ad-hoc visitors, data entry, filing, photocopying to ensure an efficient, professional, and effective service is provided.
- Accept and register new patients
- Responsible for dealing with queries and enquiries that patient presents with at reception or by telephone e.g., results, change of personal details, requests to speak to doctors or nurses.
- Support electronic booking requests.
- Manage the surgery’s notice boards, ensuring that all notices are current and relevant.
- Provide support to the team
- Assist with queries related to prescriptions
- Providing online access to patients who request patient facing services
- Carrying out computer work, which incorporates computerised appointments, checking details of patients, checking result of tests along with completing tasks as per request
- Comply with current health and safety policies and procedures.
- Strictly observe confidentiality of all information and adhere to the Data Protection Act.
Ensure high standards of data quality and comply with Greenfields Medical Practice policies and procedures.
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Level 2 Standard.
Functional Skills English and maths at Level 2 if required.
Full training and ongoing support provided by the employer and provider with 20% time built into the working week for study.
What is the expected career progression after this apprenticeship?
An opportunity to progress to full-time employment and/or a Level 3 qualification.
Requirements and prospects
Desired skills and personal qualities
Communication skills, IT skills, Organisation skills, Customer care skills, Professional, Calm
Qualifications
GCSE or equivalent English (Grade D/3) Essential
GCSE or equivalent Maths (Grade D/3) Essential
Things to consider
The successful candidate will be self-motivated, highly organised and be organized. You will be able to work under pressure in a busy GP Practice and will have a friendly, calm, and sensitive approach when dealing with the people we support.
About the employer
Our GP practice serves the local community across a wide range of health services just outside of the Nottingham City centre. We have a passion for excellence. Our vision and purpose are building healthier local communities and helping to make a difference in people’s lives.
Employer
DR M A BICKNELL BEECHDALE SURGERY
Address
439 BEECHDALE ROAD
NOTTINGHAM
NG8 3LF
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Training
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Contact
Learner Engagement Team
0330 002 6266
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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