Apprentice 1st Line Technician – Newcastle upon Tyne

Apprentice 1st Line Technician


Newcastle upon Tyne


Apprentice 1st Line Technician

This is a fantastic opportunity to join the team at Commercial Networks Ltd in their new location in Newcastle-under-Lyme, you will assist with day-to-day IT support and troubleshooting, as well as installation work directly to our customers. Duties include answering customer phone calls, logging support tickets and working on them through to resolution, responding to alerts from our monitoring system and working as part of a team.

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Closing date: 25 Mar 2023

Apprenticeship summary

Annual wage


Working week

Monday – Friday, 8:30am – 5.30pm with one hour break for lunch.

Total hours per week: 40.0

Expected duration

16 Months

Possible start date

27 Mar 2023

Date posted

16 Jan 2023


4 miles

Apprenticeship level


Level 3 (A level)

Reference number



1 available

What will the apprentice be doing?


  • Work as part of a team to provide technical support for customers’ existing hardware and/or software installations and resolve as soon as reasonably possible using the resources available to you
  • Answer customer phone calls, log support tickets and work on them through to resolution
  • Assist with building and configuring new hardware including UniFi switches, servers, PC’s and laptops
  • Install, configure and support desktop operating systems (Windows 10 Professional or higher) as well as basic support for server applications such as Microsoft email and database applications
  • Respond to alerts from our monitoring system to provide pro-active maintenance, resulting in less outages and downtime for our customers

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be delivered in block weeks at the escalla academy in Crewe and will include:

  • Approaches to back up and storage solutions
  • Principles of basic network addressing, for example binary
  • Key principles of security including access and encryption
  • Fundamental principles of operating systems, hardware systems architectures and devices 
  • Principles of OSI layers
  • Principles of cloud and network architecture (including Wi-Fi)
  • Principles of LANS and WANS
  • Approaches to virtualisation of servers, applications, and networks
  • Principles of API's and Web Services
  • Main factors affecting network performance including faults and error control
  • Information communications technician Level 3
  • Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment

What is the expected career progression after this apprenticeship?

To become a member of the team and develop technical skills to be able to assist and mentor further apprentices.

Requirements and prospects

Desired skills and personal qualities

Problem solving skills, A confident team player, Great interpersonal skills, Good work ethic, A desire to support others, Good attention to detail, Good written and verbal skills, Trustworthy and reliable, Knowledge of technical IT, Eager to learn, Experience of troubleshooting


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent maths (Grade 4) Essential

Things to consider

There will be occasional site visits to clients throughout the UK to help see customer environments and get hands on with equipment.

About the employer

Commercial Networks is a UK Managed Service Provider assisting SMB’s throughout the UK to ensure maximum computer and systems up time whilst maintaining the security of their systems.



About Commercial Networks


6 Fellgate Court



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Training provider



Helen Oakes

[email protected]

Apprenticeship standard

Information communications technician
Level 3 (A level)

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